Customer Service Representative/ Technical Service Representative

Job Overview

Job Description

- Benefits:

Allowances
Telecommunication Allowance, Meal Allowance, Transportation Allowance

Employee Recognition and Rewards
Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee Recognition Program, Incentives

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

Insurance Health & Wellness
Life Insurance, HMO

Perks Benefits
Annual Company Trip, Employee Discount, Gym Membership, Sleeping Quarters

Professional Development
Job Training

- Description:

1. Handle incoming calls with professionalism and courtesy.

2. Assist customers with inquiries, complaints, and product information.

3. Maintain accurate records of customer interactions.

4. Resolve issues efficiently while ensuring customer satisfaction.

5. Collaborate with team members to meet performance goals.

6. Participate in training sessions and stay updated on product knowledge.

- Requirements:
* Educational Qualifications: High school diploma or equivalent is required; a diploma in a related field is preferred.
* Experience Level: 6mos. and above of experience in call center roles is acceptable.
* Skills and Competencies: Proficient in English language; strong communication and interpersonal skills.
* Responsibilities and Duties: Handle customer inquiries, provide solutions, and maintain customer satisfaction.
* Working Conditions: Fast-paced office environment, with shifts that may vary.
* Qualities and Traits: Patient, empathetic, and adept at problem-solving.