Servicenow System Administrator

Job Overview

Job Description

The ServiceNow System Administrator Roles and Responsibilities:

1. Be responsible for the day-to-day management and maintenance of the ServiceNow platform

2. Ensuring the smooth operation and effective utilization.

3. Handle user access, system configuration, data management, and overall platform health.

4. Manage user account management, access control, system upgrades, performance monitoring, and resolving system issues.

5. To maintain the stability and usability of the ServiceNow platform by performing application maintenance

6. To manage support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

7. Have a strong sound technical ability that enables the fulfilment of common configuration and maintenance tasks.

8. Report to Technical Lead Manager and work well with Technical Integration Consultants as well as others Technical Team.

Roles and Responsibilities:

System Configuration and Maintenance:
Configuring and maintaining the ServiceNow platform, including core modules like Incident, Problem, Change, and Knowledge.

User Management:
Creating and managing user accounts, roles, and permissions, ensuring appropriate access to the system.

Instance Management:
Overseeing the overall health and performance of the ServiceNow instance, including monitoring system performance, identifying and resolving issues, and managing upgrades.

Data Management:
Maintaining and growing data within ServiceNow, such as user information, locations, and configuration items.

Workflow Management:
Developing and maintaining workflows within ServiceNow to automate tasks and improve efficiency.

Integration Management:
Integrating ServiceNow with other systems and applications to streamline processes and data flow.

Security Management:
Ensuring the security of the ServiceNow platform, including platform encryption, access control, data protection, and vulnerability management.

Troubleshooting and Problem Solving:
Identifying and resolving issues related to the ServiceNow platform, working with users and other teams to find solutions.

Documentation and Training:
Creating and maintaining documentation for the ServiceNow platform and providing training to users on its functionality and usage.

Collaboration:
Working with other teams, such as developers and business analysts, to implement new features and functionality.

Skills Required:

Technical Skills: Strong understanding of ServiceNow platform architecture, core modules, and functionalities.
System Administration: Experience with system administration tasks, including user management, access control, and performance monitoring.
Troubleshooting and Problem Solving: Ability to diagnose and resolve issues related to the ServiceNow platform.
Workflow Management: Experience with developing and maintaining workflows in ServiceNow.
Scripting: Knowledge of JavaScript and other scripting languages used in ServiceNow.
Integration Skills: Understanding of how to integrate ServiceNow with other systems.
Communication Skills: Ability to communicate effectively with users and other teams.
Organizational Skills: Ability to manage multiple tasks and priorities effectively.
Problem-solving skills: Ability to analyze complex problems and develop effective solutions.
Analytical skills: Ability to analyze system performance data and identify areas for improvement.
Knowledge of ITIL framework: Familiarity with ITIL processes and how they relate to ServiceNow.
Experience with Agile methodologies: Understanding of Agile principles and how they apply to ServiceNow development