Remote Volunteer Customer Support Executive Role (Part Time)

Job Overview

Job Description

About SkilledUp Life

At SkilledUp Life, we empower individuals to gain valuable real-world experience that accelerates their careers, while enabling tech startups to grow with the support of skilled Volunteers. Our global community has grown to over 57,500 Volunteers across 147 countries, helping hundreds of startups primarily in the UK and USA scale sustainably.

Purpose of Role

The Support Volunteer plays a critical role in ensuring SkilledUp Life’s community composed of volunteers and tech startup customers is well supported and engaged. This role combines real-time community interaction via Tawk Chat, direct messaging, and occasional social media contact with operational support to ensure smooth onboarding, profile completion, and overall satisfaction of volunteers and customers.

Key Activities

Handle Tawk Chats from prospective and existing Volunteers and Customers.
Assist community members to complete and optimize their SkilledUp Life profiles.
Guide companies through creating SkilledUp Life Company Profiles and subscribing to services.
Support companies in publishing opportunities and volunteers in applying for roles.
Respond to queries, provide guidance, and resolve issues in a professional manner.
Maintain accurate tracking of volunteer and customer interactions in Google Sheets and dashboards.
Report issues, concerns, and complaints to the Head of Support and CEO.
Collaborate with team members for onboarding, process improvements, and operational continuity.
Attend weekly stand-ups, team huddles, and any training sessions as required.

Disclaimer: This is a voluntary position, i.e. there is no direct financial compensation, a promise of future paid work or any taxable benefit in kind.

Endorsements:
Once a satisfactory outcome is delivered, we will:
* Provide a testimonial against your profile on SkilledUp Life.
* Allow you to add Company Name to your Linkedin Profile.
* Provide a Letter of Recommendation (LoR).
For Volunteer team mates who deliver exceptional results:
* Provide a Linkedin testimonial, when requested.
* Write a Linkedin Post thanking you for your contribution.
* Provide further references, when required (we have the right to reject these)