Service administrator

Job Overview

Job Description

Troubleshoot issues for applications by reviewing application logs, IIS logs, event logs.
Diagnose and respond to customer support service call requests.
Attend various product meetings to discuss status of new client installations, provide timelines as they pertain to new release installations, and access client requests.
Develop, maintain and updates all required documentation in a timely manner.
Maintain 'best practices' change control procedures to ensure preauthorization and accurate record keeping for all application level changes.
Focus on continuous improvement through automation, re-engineering and streamlining to reduce risk/exposure and optimize upgrades/installations.