Collection Specialist (Tele-Collector)

Job Overview

Job Description

Job Summary:
The Collection Specialist for Local Account is responsible for contacting customers within the Philippines with overdue accounts to secure payment while maintaining positive client relationships. This role requires strong communication skills, negotiation abilities, and a results-driven mindset to achieve collection targets.

Key Responsibilities:
Contact customers via phone regarding overdue local accounts
Remind clients of outstanding balances and due dates
Negotiate payment arrangements based on company guidelines
Provide accurate information about account status and payment options
Update and maintain customer records in the system
Monitor assigned local accounts and follow up on payment commitments
Handle customer concerns and escalate complex cases when necessary
Meet or exceed daily, weekly, and monthly collection targets
Ensure compliance with company policies and Philippine regulations