Receptionist

Job Overview

Job Description

Receptionist

We are looking for a professional and customer-focused Front Desk / Reception Officer to manage guest relations, reservations and front-of-house operations. The ideal candidate must be comfortable using booking platforms and provide exceptional service to all guests and ensuring a seamless guest experience from the initial enquiry to arrival.

Minimum Requirements
• 1 years of front desk experience (hospitality or related industry)

• Strong communication and customer service skills
• Willingness to work late shifts and weekends as required
• Professional appearance and fluent in English (additional languages an advantage)
• Attention to detail and accuracy under pressure
• Ability to work independently and as part of a team
• Organised, professional and guest-focused

Key Responsibilities
• Manage check-ins, check-outs and guest enquiries
• Operate booking platforms (NightsBridge, Booking.com, etc.) and update reservations
• Handle payments, invoices and guest accounts
• Respond to phone calls, emails, walk-ins and online booking queries
• Coordinate with housekeeping and management on guest needs
• Maintain a welcoming and professional front desk environment
• Upsell rooms and services where appropriate to maximise revenue
• Maintain knowledge of room types, rates and special offers
• Ensure all guest requests and preferences are noted and communicated
• Respond to guest queries and resolve issues professionally and promptly
• Generate daily reservation reports as required

Starting salary R14000 plus benefits

For more information please call/WhatsApp 0833291057

If you are interested in the position advertised please email us your full CV using your own email address to