Service Design Lead

Job Overview

Job Description

Nair Systems is currently looking for Service Design Lead for our UAE operations with the following Skill set and terms & conditions.
TECHNICAL SKILLS & KNOWLEDGE
• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross-functional service development.
• Experience conducting user research, service prototyping, and usability testing.
PREVIOUS EXPERIENCE
• 4 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.
Key Accountabilities
• Lead the design and orchestration of end-to-end service experiences, connecting digital, physical, and human touchpoints to deliver cohesive customer journeys.
• Conduct core service design activities such as journey mapping, ecosystem mapping, service blueprinting, and opportunity identification.
• Facilitate workshops with stakeholders, customers, and frontline staff to uncover needs, validate concepts, and align on service priorities.
• Partner closely with Product Managers, Developers, Operations, and Business Leads to ensure service designs meet both user and business objectives.
• Establish and contribute to service design systems, standards, and reusable frameworks that ensure consistency and scalability across services.
• Translate customer research, operational data, and business insights into actionable improvements for services, processes, and experiences.
• Mentor and guide junior designers and service design practitioners, promoting a culture of service excellence and innovation.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume at