IT Support Technician

Job Overview

Job Description

Job description
• Provide technical support to staff for hardware and software issues.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Respond to IT support requests via phone, email, or helpdesk ticketing system.
• Troubleshoot and resolve hardware, software, and network-related problems.
• Set up new equipment for staff members and ensure proper configuration.
• Support the installation and maintenance of company software, including updates and patches.
• Provide guidance and training to staff on IT systems, tools, and best practices.
• Perform routine maintenance and system upgrades.
• Monitor and ensure the performance and security of the company’s IT infrastructure.
• Assist with IT projects and upgrades as required.
• Maintain proper documentation for IT systems, software, and hardware configurations.
• Ensure compliance with company policies and IT best practices.
• Collaborate with other IT team members to resolve complex issues.

Requirements:
• A degree or diploma in Information Technology, Computer Science, or related field.
• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of operating systems (Windows, Linux, macOS).
• Familiarity with networking protocols (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting and support.
• Proficient with Microsoft Office Suite and other business applications.
• Knowledge of cloud platforms (e.g., AWS, Microsoft Azure) is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• Ability to work independently and as part of a team.
• A customer service-oriented attitude with a focus on resolving issues quickly and efficiently.

Preferred Qualifications:
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
• Experience with virtual environments and server management.
• Experience with ticketing systems (e.g., Jira, ServiceNow).