Business Analyst - Facilities Maintenance

Job Overview

Job Description

- *Ticket Management:* Receive and manage maintenance tickets from stores, troubleshoot issues, and identify root causes.

- *Vendor Sourcing:* Utilize search engines to locate and connect with local technicians in specific cities to resolve identified issues.

- *Cost Negotiation:* Negotiate service costs with technicians to ensure competitive pricing for the required maintenance.

- *Communication:* Maintain clear and effective communication with store personnel, technicians, and other stakeholders throughout the maintenance process.

- *Night Shift :* Work exclusively during night shifts to support store operations and resolve maintenance issues in real-time.

*Requirements:*

- *Excellent Communication:* Strong verbal and written communication skills are essential for effectively coordinating with stores and technicians.

- *Experience:* 1-2 years of experience handling U.S. clients is an added advantage.