E-commerce Sales & Customer Experience Manager (JB6331)

Job Overview

Job Description

E-commerce Sales & Customer Experience Manager (JB6331)
Pretoria, South Africa
R20,000 R35,000 per month + Performance Incentives
Permanent Full-time On-site

Do you know how to turn online traffic into sales? Our client is looking for an experienced E-commerce Sales & Customer Experience Manager who knows what it takes to grow online revenue, improve conversion rates and turn customer enquiries into successful sales.
This role is ideal for someone who combines practical e-commerce experience with strong sales ability, digital marketing knowledge and a genuine understanding of the online customer journey. Do you have what it takes?

Must-haves include:
3 5 years' experience in e-commerce sales or online retail management.
A proven track record of growing online sales and achieving sales targets.
Practical Shopify experience.
Good working knowledge of Google Ads and Meta Ads.
Understanding of conversion optimisation and customer retention.
Strong customer service skills with the ability to follow up and close sales.
Commercially minded, analytical and confident working with sales performance figures.
Fashion, footwear or lifestyle retail experience will be a strong advantage.

Responsiblities:
Driving online sales, revenue growth and conversion performance.
Managing and optimising digital advertising campaigns.
Turning WhatsApp, email and website enquiries into sales.
Following up on abandoned checkouts and potential customers.
Developing strategies to attract new customers and encourage repeat purchases.
Working with the marketing team to maximise promotional opportunities.
Monitoring sales performance, advertising spend and profitability.

Please email your CV to and quote JB6331 in the subject line.