Japanese Customer Support

Job Overview

Job Description

COMPANY PROFILE: They provide services as a one-stop solution for their clients promptly and reliably in implementing their business in the Philippines.

Position: Japanese Customer Support
Company Industry: BPO Company
Work Location: Makati City
Salary: Php 60,000 - Php 70,000 (Negotiable)
Work Schedule: Shifting (Dayshift/Midshift/Graveyard)
Work Set-up: Work Onsite

BENEFITS:
HMO with a Maximum benefit of Php 200,000
13TH MONTH PAY
Top Agent Incentive of 1,000 to 2,000
Perfect Attendance Incentive of 1,500
No Tardiness Incentive
Night Shift Meal Allowance
Loyalty Incentive Leaves
Annual Conversion of Unused Vacation Leaves
Marriage Leave
Mandatory Maternity Leave
Conversion of Vacation Leaves (SL & VL)
Government Mandated Benefits

JOB REQUIREMENTS:
Open to JLPT N1, N2, N3 Passer or Level
Open to undergraduate with Customer Service experience
At least one (1) year of work experience in customer support, customer services, or other related work is preferred for this position but not required
Fresh graduates are also welcome to apply
Willing to relocate (for outside Metro Manila candidate)
Willing to work onsite

JOB RESPONSIBILITIES:
Answering client inquiries regarding their account status, transactions, trades, withdrawals and deposits, etc. through email and chat.
Informing other staff about the current campaign and how it works.
Endorsement to all departments regarding tasks done and updates regarding daily work
Conduct proper investigation when the need arises (e.g. suspicious emails)
Locate and pinpoint possible errors on Platform, Kanrigamen, Website, etc, and report them immediately to the team leader and/or superiors
Check emails regarding CC errors and respond through Thunderbird
Send proper emails regarding tasks specifically created by superiors/team leaders

RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
Hiring Manager Interview
Final Interview
Job Offer

HOW TO APPLY:
Click "Apply Button"
You can also send your resume to
Contact us via messenger on Riku San Luis (J-k) Facebook Account

Contact us for more inquiries:
Look for: MS. NAYN
Mobile Number/Viber Number: +639176381854
FB: Riku San Luis (J-k)