Salesforce Business Analyst

Job Overview

Job Description

Salesforce Business Analyst
40k 50k

Hiring: Salesforce Business Analyst

Company: Algoworks Location: 7 Albemarle Street, London, W1S 4HQ, United Kingdom Work Arrangement: Hybrid 2 days onsite per week Employment Type: Full-Time Experience: 8+ years in the Salesforce ecosystem Salary: 50,000 GBP per year Interview Process: 2 3 rounds

About Algoworks

Algoworks is an award-winning AI, engineering services, and experience transformation firm with offices across the United States, Europe, South America, and India. Our global team of engineers, architects, designers, researchers, and operators is committed to delivering measurable business outcomes through innovation, technical excellence, and accountability.

About the Role

Algoworks is seeking an experienced Salesforce Business Analyst with 8+ years of experience in the Salesforce ecosystem and strong functional expertise in Sales Cloud, Service Cloud, and Experience Cloud.

The ideal candidate will work closely with business stakeholders, product owners, Salesforce architects, developers, QA teams, and delivery leadership to understand business needs, translate requirements into scalable Salesforce solutions, and support successful project delivery.

We are looking for a candidate with strong analytical, communication, documentation, and stakeholder management skills who can independently lead discovery sessions and bridge the gap between business and technical teams.

Key Responsibilities

Collaborate with business stakeholders to understand business processes, challenges, requirements, and priorities.

Lead requirement-gathering sessions, stakeholder interviews, workshops, and discovery discussions.

Analyze existing Salesforce processes and identify opportunities for process improvement, automation, and optimization.

Translate business requirements into functional specifications, user stories, acceptance criteria, and process documentation.

Partner with Salesforce architects and technical leads to translate business needs into scalable solutions.

Provide functional expertise across Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Collaborate with Salesforce administrators, developers, QA teams, Scrum Masters, and project/program managers throughout the delivery lifecycle.

Support solution validation, functional testing, user acceptance testing (UAT), and implementation activities.

Participate in Salesforce roadmap discussions and continuous improvement initiatives.

Serve as a Salesforce functional subject matter expert (SME) for business and delivery teams.

Ensure Salesforce solutions align with business objectives, stakeholder expectations, and project requirements.

Required Skills & Experience

8+ years of experience in the Salesforce ecosystem, including substantial Salesforce Business Analysis experience.

Strong functional knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Proven experience gathering business requirements and translating business needs into functional specifications and Salesforce solutions.

Strong understanding of Salesforce platform capabilities, standard functionality, configuration, automation, workflows, security, and data models.

Good understanding of Salesforce administration and the ability to distinguish standard platform functionality from customization requirements.

Experience working in Agile/Scrum delivery environments.

Strong understanding of Salesforce implementation methodologies and the software development lifecycle (SDLC).

Excellent analytical, problem-solving, documentation, and stakeholder management skills.

Ability to communicate effectively with both business and technical teams.

Preferred Salesforce Skills

Experience with the following Salesforce products and capabilities will be an advantage:

Financial Services Cloud (FSC)

Revenue Cloud

Marketing Cloud

Salesforce Data Cloud

Salesforce Flow and process automation

Salesforce integrations and APIs

Salesforce security and sharing model

Salesforce reporting and dashboards

Preferred Certifications

One or more of the following Salesforce certifications is an advantage:

Salesforce Administrator

Salesforce Business Analyst

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Experience Cloud Consultant

Salesforce Advanced Administrator

Other relevant Salesforce certifications

Location & Client-Facing Requirements

Willingness and ability to work from the client's London office 2 days per week under a hybrid arrangement.

Comfortable working directly with business and technology stakeholders.

Strong professional communication, presentation, and stakeholder management skills.

Must have the right to work in the United Kingdom, subject to the employer's applicable hiring and sponsorship policy.

Occasional travel may be required based on client or project needs.

Ideal Candidate

The ideal candidate combines deep Salesforce functional expertise with strong business analysis and stakeholder management capabilities. They should be able to independently lead discovery sessions, analyze complex business processes, document clear functional requirements, and collaborate with technical teams to deliver effective Salesforce solutions.

Key Skills: Salesforce Business Analysis Sales Cloud Service Cloud Experience Cloud Requirements Gathering Stakeholder Management Functional Specifications Agile/Scrum UAT Process Improvement

How to Apply

Interested candidates are encouraged to apply with an updated CV highlighting their Salesforce Business Analysis experience, relevant Salesforce products, certifications, and experience working with business stakeholders.