Maintenance / Mep Supervisor

Job Overview

Job Description

Job Title: Maintenance / MEP Supervisor
Department: Maintenance
Number of Positions: 1
Work Location: Central Maintenance Team UAE
Reports To: Operations Manager (Proposed)
Direct Reports: Maintenance Technicians
Job Level: Technical Supervisory
1. Job Purpose
To lead and supervise preventive and corrective maintenance activities across Al Fan Emirates facilities, ensuring the safe, reliable, and cost-effective operation of building services, HVAC systems, plumbing installations, and related mechanical and electrical equipment.
The position is responsible for coordinating maintenance teams across multiple locations, managing technical priorities, monitoring contractors, and maintaining appropriate maintenance documentation and operational controls.
2. Key Responsibilities
A. Maintenance Planning and Execution
1. Develop and implement preventive maintenance schedules for assigned company facilities.
2. Supervise corrective and emergency maintenance activities.
3. Receive, assess, prioritize, and assign maintenance requests.
4. Allocate technicians based on technical competency, workload, urgency, and location.
5. Monitor outstanding maintenance requests and ensure timely follow-up.
6. Conduct regular site inspections and identify maintenance risks.
7. Verify completion and testing before closing maintenance work orders.
8. Coordinate technical assistance between branches, factories, and head-office facilities.
B. Technical Supervision
1. Supervise HVAC, plumbing, MEP, and general building maintenance activities.
2. Provide technical guidance in diagnosing and resolving equipment failures.
3. Review recurring breakdowns and recommend preventive measures.
4. Ensure work is performed according to applicable technical specifications and equipment manufacturer instructions.
5. Identify jobs requiring licensed contractors or specialist technicians.
6. Inspect completed maintenance work for workmanship and operational performance.
C. Contractor and Cost Management
1. Identify requirements for materials, spare parts, equipment, and external technical services.
2. Prepare technically justified material and service requests.
3. Review contractors' technical proposals and work specifications.
4. Monitor contractors' work quality and completion against approved scope.
5. Verify completed work before recommending technical acceptance.
6. Track maintenance expenditure and identify opportunities to reduce unnecessary costs.
7. Ensure materials and spare parts are used appropriately and recorded.
D. Team Management
1. Assign daily and scheduled maintenance tasks.
2. Monitor technician productivity and work quality.
3. Identify technical competency gaps and recommend training.
4. Supervise compliance with safety requirements and work instructions.
5. Provide documented performance feedback.
6. Escalate attendance, conduct, or performance concerns through the appropriate management and HR channels.
E. Reporting and Documentation
1. Maintain accurate maintenance work-order records.
2. Monitor equipment breakdown history and recurring defects.
3. Prepare periodic maintenance performance reports.
4. Report critical failures, operational risks, delays, and major repair requirements.
5. Maintain records of contractor services, inspections, and completed repairs.
3. Qualifications and Experience
• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a relevant technical discipline.
• Minimum 5 years of relevant maintenance experience preferred.
• At least 2 years of technical supervisory experience preferred.
• Strong HVAC and building MEP knowledge.
• Experience maintaining commercial or retail facilities.
• Ability to supervise technicians across multiple locations.
• Knowledge of preventive maintenance, technical reporting, and contractor management.
• Good English communication and reporting skills.
• Valid UAE driving licence preferred.
4. Key Competencies
• Technical troubleshooting
• Maintenance planning
• Team supervision
• Problem-solving
• Cost awareness
• Contractor coordination
• Safety management
• Work prioritization
• Documentation and reporting
5. Key Performance Indicators
• Preventive maintenance completion rate
• Maintenance response time against approved priorities
• Repeat breakdown rate
• First-time repair effectiveness
• Work-order closure and documentation compliance
• Maintenance expenditure against approved budgets
• Contractor work quality
• Compliance with safety requirements
6. Authority and Accountability
The position may assign maintenance work, establish technical priorities, and recommend isolation of unsafe equipment.
The supervisor does not have independent authority to approve purchases, contracts, disciplinary penalties, or expenditures outside the approved Delegation of Authority.
Critical safety risks must be immediately controlled within the supervisor's competence and escalated to the appropriate authorized management.