Call Center Agent

Job Overview

Job Description

Job description

Now Hiring: Customer Service Agents
Are you passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.
In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.
Key Responsibilities
Assist customers with their accounts and general banking inquiries
Provide accurate, professional, and empathetic support via phone, email, and chat
Investigate and resolve fraud alerts and transaction disputes
Document cases clearly while following compliance and data security procedures
Escalate complex cases when necessary and collaborate with internal fraud teams
Requirements
Fluent in English (spoken and written)
12 months of call centre experience (banking or financial services experience is advantageous)
Matric / NQF Level 4
Strong attention to detail and problem-solving skills
Ability to remain calm and professional in sensitive or high-pressure situations
Comfortable working with multiple systems and digital tools

Starting Salary R14500 plus benefits

If you are interested in the position advertised please email us your full CV using your own email address to