Quality Analyst

Job Overview

Job Description

Location: Eton Centris, Quezon City
Work Setup: 100% Onsite
Schedule: Shifting, UK Time
Salary: Up to 20% increase from last drawn salary + 2,400 allowance, depending on experience

QUALIFICATIONS
Minimum 2 years of experience in UK/US/AU banking collections operations and quality assurance in a call center or shared services environment
2 4 years of contact center experience in the banking industry
Basic understanding of quality methodologies such as Six Sigma, Lean, and Kaizen
Excellent communication, feedback, and coaching skills
Open to college undergraduates and bachelor's degree graduates