Sales Trainer (Onsite - Cebu, PH)

Job Overview

Job Description

Role Overview

The Sales Trainer will design, build, and manage the entire training program, ensuring that every new hire is fully prepared before handling live calls. This role is responsible for equipping agents with the product knowledge, sales techniques, system skills, and confidence needed to succeed in outbound sales campaigns.

Key Responsibilities:

Training Program Development

Design and maintain the Company's training framework and program, covering:
- Product knowledge
- Script mastery
- Objection handling
- Compliance
- System training (ViciDial, Hubstaff, CRM)

New Hire Onboarding, Nesting, and Early Performance Support

Conduct a 5-day intensive onboarding program for each new hire batch to ensure agents are fully prepared before handling live calls.

Ongoing Skills Development
- Facilitate weekly training sessions for existing agents based on performance insights and QA findings.

Collaboration with Quality Assurance
- Work closely with Operations Team, QA and Team Success Manager to identify performance gaps.
- Develop training interventions that address recurring issues identified through QA and performance evaluations.

Training Content Management
- Maintain and update all training materials.
- Revise scripts, modules, and resources whenever campaign changes occur.

Qualifications

Required Experience
- Proven experience training outbound sales agents in BPO setting (not inbound support or technical support).
- Strong understanding of cold calling, objection handling, closing techniques, and sales urgency.
- Demonstrated ability to build training programs from the ground up.
- Highly engaging and energetic training style that keeps participants involved and motivated.
- Excellent presentation and facilitation skills.
- Experience working with US market campaigns, including familiarity with American customer expectations, communication style, and cultural nuances.
- Ability to measure training effectiveness through performance metrics such as:
- Pre-training vs post-training scores
- Nesting performance
- Time-to-first-sale
- 30/60/90 day agent retention and success rates
- Willingness to work onsite and on EST.

About Us

Cynex Philippines is a global revenue recovery company operating at the intersection of e-commerce, fintech, and customer engagement. Our outbound engagement teams, based in the Philippines, help US businesses recover revenue that would otherwise be lost.

We are a performance based company. Our team members are coached, incentivized, and celebrated like athletes, because that is exactly what they are.

Our long-term mission: to build the Philippines' most respected high-performance revenue recovery organization while creating real career pathways for Filipino professionals across the Visayas.

Our Culture

We are a workplace with the energy of a basketball team, not the quiet of a traditional office. It is a culture built on momentum, healthy competition, and shared wins, where people are encouraged to grow, improve, and bring out the best in one another.

But just as important is respect. We believe in high performance without toxic competition. We celebrate each other's successes, support teammates through challenges, and protect the team from behaviors that undermine trust. If someone brings toxicity into the culture, performance alone will never be enough.

This is a workplace shaped by five values: Win With Integrity, Compete to Elevate, Rally Around Each Other, Own Your Performance, and Build Community.