Helpdesk Support and Endpoint Technician

Job Overview

Job Description

Nair Systems is currently looking for Helpdesk Support and Endpoint Technician for our Qatar operations
Scope of Work:
Required education and prior experience:
• Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
• Mandatory: 2+ years’ experience working with Microsoft Client and server
• platforms as a helpdesk technician.
• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop;
• Azure
• Mandatory: 1 year experience in Azure, Microsoft 365 Suite support.
• Mandatory: Knowledge of Basic Network support.
• Mandatory: Ability to support users on a functional level, by offering guidance on
• how to use systems and equipment.
• Mandatory: Fluent Arabic & English speaker
• Optional: Knowledge of Helpdesk ticketing system.
• Desirable: Network Certifications Network+/CCNA
Key responsibilities & competencies:
• Classification: C1-Confidential - Internal use and intended external recipients for business purposes only.
• Serving as the first point of contact for customers seeking technical assistance
over the phone or email.
• support users on a functional level, by offering guidance on how to use systems and equipment.
• Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
• Performing on-site installations and support.
• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,
Printers, etc.)
• Install and configure Windows and other desktop software.
• Configure and manage connectivity and storage.
• Maintain Windows
• Protect devices and data.
• Deploy Windows client.
• Manage identity and access by creating and maintaining AD users.
• Manage compliance policies and configuration profiles.
• Manage, maintain, and protect devices.
• Manage apps.
• Rollout patches.
• Assist in person or remotely in the resolution of support issues among company
• sites to ensure timely distribution of knowledge and positive impact on user
• satisfaction.
• Maintain printing systems and assist with network printer system maintenance.
• Maintain backup system and processes.
• Research, resolve, and respond to questions received via telephone calls, e-mail,
• walk-ups, open submitted tickets and callbacks in a timely manner, in accordance
• with current procedures.
• Acquire and maintain current knowledge of relevant product offerings and support
• policies in order to provide technically accurate solutions to customers.
• Maintains records of daily communication transactions, problems, remedial actions
• taken, and installation activities by creating and updating the required tickets.
• Work effectively and professionally with other team members, learns from and
• shares knowledge with others.
• Escalate irresolvable issues to Engineers, advanced support, or vendor support.
• Identify and resolve problems of basic scope using proper tools and techniques.
• Offers suggestions for process improvements in the helpdesk area.
• Applies basic standards and procedures to accomplish tasks including learning how
• to use and apply applicable technologies.
• Communicate in written and verbal form effectively.
• Some afterhours work may be required.
• Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint
Central.
• Automate/script PC support and rollout tasks.
•
• Has helpful customer service-oriented personality and enjoys interacting with
and helping others.
• Superior communication skills, written and verbal, must be fluent in English and
possess great phone manner. Arabic knowledge is an advantage.
• Reliable and honest.
• Good time management skills.
• Ability to work unsupervised.
• Ability to work under pressure and deal with multiple tasks.
• Excellent presentation and customer service skills.
• Attention to detail.
• Strong problem-solving skill
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystems.c