English Customer Support Representative Remote

Job Overview

Job Description

WorkRoute is hiring English Customer Support Representatives to join our remote customer experience team.

You will assist customers through phone, live chat, and email, answer questions, resolve issues, and provide a professional and positive customer experience.

Your main responsibilities will include:

Responding to customer enquiries
Providing clear and accurate information
Resolving customer issues professionally
Communicating through phone, email, and live chat
Recording customer interactions accurately
Escalating complex cases when necessary
Following company procedures and service standards
About the candidate

We are looking for someone who is professional, reliable, and comfortable communicating with customers.

You should have:

Good written and spoken English
Strong communication and listening skills
A professional and customer-focused attitude
Basic computer skills
Ability to learn new systems quickly
Reliable internet connection
A suitable computer and remote-work environment
Ability to work independently and follow procedures

Previous customer support experience is preferred, but not required.

Benefits

100% remote work
Paid onboarding and training
Flexible remote working environment
Role-specific training
Ongoing support from the WorkRoute team
Opportunities to develop customer service skills
Opportunity for long-term remote work
International working environment