CSR

Job Overview

Job Description

Responsible for handling customer inquiries, resolving concerns, providing accurate information, processing requests, and maintaining professional communication through phone, chat, email, or other communication channels. Duties include addressing customer needs, troubleshooting basic issues, documenting interactions, following company policies and procedures, escalating complex concerns when necessary, and maintaining high standards of customer satisfaction and service quality. Requires strong communication, active listening, problem-solving, patience, and time-management skills.