CSR

Job Overview

Job Description

Responsible for assisting customers with inquiries, concerns, and requests through phone, chat, or email. Duties include providing accurate information, resolving customer issues, processing requests, handling complaints professionally, documenting customer interactions, and ensuring a positive customer experience. Responsible for following company policies, meeting service quality standards, and maintaining clear and professional communication at all times. Requires good communication, active listening, problem-solving, patience, adaptability, and basic computer skills. No BPO experience required; training will be provided.