CSR

Job Overview

Job Description

Responsible for providing efficient and professional assistance to customers through phone, chat, or email. Handles inquiries, complaints, service concerns, and requests while ensuring accurate and timely resolution. Duties include explaining products or services, processing customer requests, updating account information, documenting interactions, and escalating complex concerns when necessary. Maintains professionalism and follows company policies and service standards while working toward customer satisfaction. Requires strong communication, active listening, problem-solving, multitasking, adaptability, and basic computer skills. No BPO experience required; full training will be provided.