Customer Service Executive Andheri, Mumbai

Job Overview

Job Description

Customer Service Executive Andheri, Mumbai
Salary: Up to n30,000/month Experience: 2+ years in Customer Service, preferably Manufacturing Industry
Job Summary
Handle customer queries, complaints and service requests while coordinating service engineers and internal teams to
ensure timely resolution and customer satisfaction.
Key Responsibilities
• Handle customer queries, complaints and service requests.
• Manage ticketing tools, ticketing systems and CRM.
• Allocate and coordinate Service Engineers based on customer requirements.
• Maintain MIS reports and records using MS Excel.
• Coordinate with internal teams for timely service resolution.
• Follow up with customers and ensure customer satisfaction.
Required / Desired Skills
• Good communication and customer handling skills
• CRM and ticketing-system knowledge
• MIS reporting and MS Excel
• Strong coordination and follow-up skills