Customer Service Coordinator (Shipping & Freight Forwarding)

Job Overview

Job Description

Are you passionate about customer service and logistics?
We're looking for a Customer Service Coordinator to join a growing team in the Shipping & Freight Forwarding industry.

Key Responsibilities:
Manage customer enquiries professionally and promptly Coordinate import and export shipments
Prepare shipping and customs documentation Liaise with shipping lines, agents, transporters, and customers Monitor shipment progress and provide timely updates Ensure smooth day-to-day operational activities

Requirements:
- Minimum 1 year of experience in Shipping/Freight Forwarding
- Malaysian Citizens
- Fluent in Mandarin & English
- Good communication and coordination skills
- Able to work independently and meet deadlines
- Fast learner with a positive attitude
- Team player who is willing to learn and grow

What We're Looking For:
Customer-focused mindset Strong organizational and multitasking skills
Experience handling shipping documentation is an advantage
Ability to thrive in a fast-paced logistics environment