Technical Support (Customer Service)

Job Overview

Job Description

DUTIES AND RESPONSIBILITIES:
1. Provide timely technical support and ensure customer satisfaction.
2. Handle customer inquiries, issues, and routine requests as the first point of contact.
3. Prioritize and resolve cases accurately and efficiently.
4. Communicate clearly when handling complex technical concerns.
5. Perform other support-related tasks as assigned.

QUALIFICATIONS:
1. Bachelor’s degree in Computer Science or a related field.
2. 1 3 years of customer support or customer-facing experience.
3. Spanish, Mandarin, Japanese, or Korean proficiency is an advantage.

MUST HAVE:
1. Strong English written and verbal communication skills.
2. Customer-focused mindset with the ability to improve customer experience.
3. Adaptable, quick learner with strong multitasking and prioritization skills.

NICE TO HAVE:
1. Experience with Medallia and Salesforce Service Cloud.
2. Basic knowledge of JavaScript, HTML, and XML.

By submitting your details to any authorized representative of ACCPRO International, you consent to the collection and processing of your personal data for hiring purposes including assessment, screening, verification, and endorsement to client companies in accordance with the Data Privacy Act of 2012 (RA 10173).