Customer Service Representative

Job Overview

Job Description

We are seeking a detail-oriented Customer Service Representative to join our team for a Non-Voice Account. In this role, you will handle customer inquiries through chat and email, providing prompt, efficient, and accurate solutions.

1) Required Skills
Experience: At least 1 year of BPO (Call Center) experience.

Communication: Excellent written English communication skills (grammar, vocabulary, and sentence structure).

Technical: Strong typing speed (at least 35 40 WPM) and accurate data entry skills.

Problem-Solving: Ability to comprehend customer issues quickly and multi-task efficiently across multiple software applications.

2) Optional / Good-to-Have Skills
Prior experience handling non-voice (email, live chat, or ticket-based) accounts.

Familiarity with CRM software (e.g., Zendesk, Salesforce, or Freshdesk).

Basic knowledge of troubleshooting standard customer service issues.

3) Benefits
Competitive salary package (up to PHP 24,000/month).

Comprehensive HMO coverage / Health benefits.

Paid leaves and performance incentives.

Opportunities for career growth and promotion.