Fire Alarm Engineer / Operations & Service Manager

Job Overview

Job Description

Fire Alarm Engineer / Operations & Service Manager

Location: St Albans, Hertfordshire, with travel across Hertfordshire, London and the Home Counties

Salary: 40,000 60,000, depending on experience, plus performance-related incentives + Benefits

Are you an experienced Fire Alarm Engineer with strong servicing, maintenance and fault-finding skills? Would you like the opportunity to build and lead a new service division within an established fire and security business?

The role

Barnes & Bryant Fire and Security Ltd is creating a new Service & Small Works division and is looking for its first dedicated Service Engineer.

Initially, you will take responsibility for day-to-day servicing, planned maintenance, fault-finding and remedial work. You will also help establish the processes, systems and client relationships needed to build a successful department.

As the division grows, the position offers a clear route into an Operations & Service Manager role. You will recruit and lead engineers, manage department performance and work directly with the Directors to shape its commercial direction.

Key Responsibilities

Service, maintain and diagnose conventional and addressable fire alarm systems
Complete work in line with BS 5839-1
Work on evacuation alert, EVC, disabled refuge and PAVA systems where required
Support intruder alarm, CCTV and access control systems
Complete compliant service records, certificates and reports
Manage service clients, maintenance schedules and site documentation
Identify and quote for small works, upgrades and remedial projects
Help establish scheduling, documentation and operational processes
Support the recruitment and development of additional engineers
Monitor response times, first-time-fix rates, client retention and profitability

About our company

Barnes & Bryant Fire and Security Ltd is a BAFE SP203-certified fire alarm and security installer based in St Albans.

We deliver contracting and installation projects across commercial, healthcare, residential and industrial environments. Our established installation business provides a strong client base and pipeline of work for the new division.

The Benefits

Performance-related incentives linked to division growth
Company vehicle, tools and equipment
25 days’ holiday, increasing annually to 30 days, plus bank holidays
Ongoing training and support towards further qualifications
A clear route into an Operations & Service Manager position
Direct access to the company Directors
Freedom to help shape how the department operates

The person

Proven experience servicing, maintaining and fault-finding fire alarm systems to BS 5839-1
Experience working with conventional and addressable fire alarm systems
Working knowledge of intruder alarms, CCTV and access control
A relevant qualification, such as FIA units, City & Guilds, NVQ Level 3 or equivalent
A full UK driving licence
Strong client communication and relationship-building skills
The ability to manage your own diary and workload with minimal supervision
Good organisational skills and a process-focused approach
Commercial awareness, including quoting for small works and identifying additional opportunities
The confidence to take ownership of a new service function
The ambition to progress into an Operations & Service Manager role

Experience with evacuation alert systems, disabled refuge systems, EVC, PAVA or managing a team of engineers would be highly advantageous.

What’s next

Send your CV and a brief covering note today to take the next step towards building and leading your own fire and security service division.