Customer Service Representative

Job Overview

Job Description

Customer Service Representative (CSR) role for a candidate with a High School diploma and 1 year of BPO experience:

Role: Handle inbound customer inquiries (phone, email, chat) to resolve issues, process orders, and ensure satisfaction.
Requirements: High School Diploma + 1 year BPO experience. Must have strong communication skills, basic computer proficiency, and the ability to meet KPIs (AHT, CSAT, FCR).
Key Tasks: Troubleshoot problems, update CRM records, process refunds/returns, and adhere to compliance policies.
Ideal Candidate: Empathetic, detail-oriented, calm under pressure, and available for flexible shifts (including nights/weekends).
Benefits: Competitive pay, performance incentives, health benefits, and career growth opportunities.
This role is perfect for someone with foundational call center experience ready to take on a dedicated support position with room to advance.