Customer Relationship Officer

Job Overview

Job Description

We are looking for a Customer Relationship Officer to join our team in Mumbai. This is a full-time position suitable for individuals with 0 to 3 years of experience. The ideal candidate should have completed at least the 10th grade and be eager to learn and grow in customer service.Bike and valid driving licence required. Age should be between 20-30 years. Current openings in Branches across Mumbai, Thane, Navi Mumbai, Kalyan, Dombivli, Bhiwandi, Badlapur, Karjat, Titwala, etc

Key Responsibilities:

1. **Collection and Loan Disbursement **: acquire new customers through loan disbursement and collection of EMI. Engage with customers through various communication channels to address their queries, provide information, and resolve issues effectively.

2. **Relationship Building**: Develop and maintain strong relationships with customers by understanding their needs and delivering tailored solutions to enhance their experience.

3. **Feedback Collection**: Gather customer feedback to identify areas for improvement, ensuring that services meet customer expectations and contribute to business growth.

4. **Documentation**: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the database for future reference and analysis.

5. **Team Coordination**: Collaborate with other departments to ensure a seamless customer experience and timely issue resolution.

Required Skills and Expectations:

The ideal candidate should possess strong communication skills to effectively interact with customers. A positive attitude and willingness to adapt to various situations are essential. Basic computer skills and knowledge of customer service practices are preferred. The candidate should be able to work in a fast-paced environment, demonstrate problem-solving abilities, and be a team player with a focus on achieving customer satisfaction.
Send cv on whatsapp 9307170831