Shop Order Manager

Job Overview

Job Description

Order Manager oversees the entire lifecycle of a customer order—from initial intake to fulfilment and delivery. They coordinate between sales, logistics, finance, and the customer to ensure accuracy, prevent bottlenecks, and guarantee on-time delivery while maintaining strict data integrity in CRM and ERP systems.

Also is responsible for optimizing manufacturing operations, improving production efficiency, and ensuring safe, cost-effective workflows. This role involves planning, analysing, and enhancing production systems while collaborating cross‑functionally to support continuous improvement and operational excellence.

Key Responsibilities
Order Processing & Tracking: Review and process sales orders, ensuring 100% accuracy in pricing, discounts, and delivery dates.
Cross-Functional Coordination: Partner with Sales, Supply Chain, and Billing teams to handle non-standard deals and resolve fulfilment or inventory issues.
Customer Support & Communication: Serve as the primary point of contact for order status updates, answering inquiries, and addressing escalations.
Reconciliation & Reporting: Generate weekly and monthly metrics, track open order reports, and maintain accurate records in platforms like Salesforce or Oracle.
Understand scope of work and plan equipment layout, material flow, and workflow design to ensure optimal productivity and efficiency..
Establishes and maintains accidental‑prevention measures, including safety processes, guidelines, and compliance with regulatory standards.
Develops and standardizes production processes, methods, and operational guidelines.
Responsible for preparing detailed schedules, planning operational loads, and optimizing resource allocation to ensure seamless workflow execution.
Assist in implementing improvements in repair processes.
·        Budgeting & Cost Optimization
Contributes to annual budget development for Industrial Engineering activities.
Monitors expenditures and ensures adherence to approved budgets.
Identifies cost‑saving opportunities through process optimization and resource utilization.
·        Performance Measurement & Improvement
Develops and implements performance measurement systems such as KPIs,  cycle time, and productivity metrics.
Drives continuous improvement initiatives and ensures measurable performance enhancements across operations.
·        Inspections, Investigations & Process Analysis
Conducts inspections, audits, and process investigations to ensure quality, efficiency, and compliance.
Analyzes manufacturing and logistics processes, sequences, and workflows to identify bottlenecks and improvement areas.
·        EHS Compliance
Follow safety regulations and EHS guidelines during all shop-floor activities.
Report hazards and assist in risk mitigation.
Required Skills & Competencies
Hands-on experience in turbine assembly, repair, and overhaul.
Good knowledge of precision machining and shrink-fit techniques.
Ability to read technical drawings and BOMs.
Familiarity with repair tools and measuring instruments.
Commitment to EHS standards and safe work practices.
Qualifications
Degree or Diploma in Mechanical Engineering or equivalent.
5–10 years of experience in turbine repair and assembly (preferably steam/gas turbines).
Or 5 – 10 Years of experience in Engineering manufacturing industry , or Assembly shop
Proficiency in  SAP and advanced , MS Projects , MS Office
Soft Skills: Exceptional problem-solving abilities, strong attention to detail, and excellent cross-departmental communication skills.
Preferred Attributes
Strong technical problem-solving skills.
Ability to work in a team and under supervision.
Willingness to learn and adopt new repair techniques.

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