Service Manager (Automotive Technical Manager)

Job Overview

Job Description

Position: Service Manager (Automotive Technical Manager)
Location: 635 Sturt Street, Townsville QLD 4810
Position Type: Full-time, permanent
Salary: $85,000 - $95,000 plus superannuation, dependent on experience
Recruitment managed by: Yakr Pty Ltd

Elevate Your Career in Townsville!

Our client, Pickerings Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team.

Pickerings Auto Group is an established automotive dealership group that has been operating in Australia for more than two decades. The group is committed to delivering professional automotive services, strong customer satisfaction, and high-quality technical support across its dealership network.

This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to develop your career within a respected dealership group in Townsville.

Key Responsibilities
Take responsibility for upholding dealership and manufacturer standards across the service department;
Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;
Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop;
Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems;
Provide direction, leadership, and feedback to all workshop team members and supervisory staff;
Monitor and maintain customer-service standards and implement strategies for continuous improvement;
Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored;
Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity;
Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements;
Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards;
Take responsibility for maintaining strong customer relations and resolving escalated issues.
About You

• Proven experience in automotive service management or a similar leadership role
• Strong technical background with expertise in automotive systems and diagnostics
• Excellent organisational and communication skills
• Leadership qualities with the ability to inspire and guide a team
• Commitment to delivering outstanding customer service

Why Join Our Client?

• Competitive salary package
• Genuine opportunities for career progression
• Work within a respected dealership group
• Supportive and professional team environment
• Opportunity to live and work in Townsville, Queensland

Apply Now!

Take the next step in your career with our client, Pickerings Auto Group. Send us your resume today and drive your career forward with a dealership committed to excellence.