Service Manager (Automotive Technical Manager)

Job Overview

Job Description

Position: Service Manager (Automotive Technical Manager)
Location: 54 Duckworth Street, Garbutt QLD 4814
Position Type: Full-time, permanent
Salary: $85,000 - $95,000 plus superannuation, dependent on experience
Recruitment managed by: Yakr Pty Ltd

Elevate Your Career in Townsville!

Our client, Townsville Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team.

Townsville Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering quality vehicle servicing, strong customer service, and high-level technical support across its workshop operations.

This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to join a well-established automotive business in North Queensland.

Key Responsibilities
Take responsibility for upholding dealership and manufacturer standards across the service department;
Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;
Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop;
Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems;
Provide direction, leadership, and feedback to all workshop team members and supervisory staff;
Monitor and maintain customer-service standards and implement strategies for continuous improvement;
Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored;
Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity;
Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements;
Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards;
Take responsibility for maintaining strong customer relations and resolving escalated issues.
About You

• Proven experience in automotive service management or a similar leadership role
• Strong technical background with expertise in automotive systems and diagnostics
• Excellent organisational and communication skills
• Leadership qualities with the ability to inspire and guide a team
• Commitment to delivering outstanding customer service

Why Join Our Client?

• Competitive salary package
• Genuine opportunities for career progression
• Work within a respected dealership group
• Supportive team environment
• Opportunity to live and work in Garbutt/Townsville, Queensland

Apply Now!

Take the next step in your career with our client, Townsville Auto Group. Send us your resume today and drive your career forward with a dealership committed to excellence.

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