Collection Associate

Job Overview

Job Description

Monitor customer accounts and identify outstanding or overdue balances.
Contact customers via phone, email, or other communication channels regarding payment reminders and collection activities.
Follow up on unpaid invoices and negotiate payment arrangements when necessary.
Maintain accurate records of collection efforts, payment commitments, and account status updates.
Resolve billing and payment discrepancies by coordinating with clients and internal departments.
Process and record payments received from customers.
Prepare aging reports and collection status reports for management review.
Escalate delinquent accounts according to company policies and procedures.
Ensure compliance with company policies and applicable regulations related to collections.
Provide administrative support related to accounts receivable and collection activities.