Customer Success Specialist (Mandarin Speaker)

Job Overview

Job Description

Here's a simplified job listing version:

Customer Success Specialist (Mandarin Speaker)

Location: Penang, Malaysia (Bayan Lepas / Georgetown)

About the Role

We are looking for a Customer Success Specialist to support customers through phone calls and email for a leading social media project. You will assist users with inquiries, online orders, payments, and account-related concerns while delivering excellent customer service.

Responsibilities

* Respond to customer inquiries via phone and email.
* Assist customers with online orders and account-related issues.
* Process payments and handle confidential customer information securely.
* Resolve customer concerns professionally and efficiently.
* Escalate priority issues when necessary.
* Work closely with team members to improve customer experience.
* Meet quality and performance targets.
* Follow company policies and procedures.

Requirements

* Diploma, Bachelor's Degree, or equivalent qualification.
* Fluent in Mandarin and English (reading, writing, and speaking).
* Minimum 6 months of customer service experience preferred.
* Fresh graduates are encouraged to apply.
* Strong communication and problem-solving skills.
* Ability to remain calm and professional when handling customer concerns.
* Basic computer skills, including Microsoft Office.
* Typing speed of at least 40 WPM with 90% accuracy.

Preferred Skills

* Customer-focused mindset.
* Strong listening and analytical abilities.
* Positive attitude and willingness to learn.
* Ability to work in a fast-paced environment.
* Experience in a call center is an advantage but not required.

What We're Looking For

A professional, customer-oriented individual who enjoys helping people, communicating effectively, and providing high-quality support while representing a globally recognised brand.

**Language Requirement:** Mandarin & English
**Experience Level:** Fresh Graduates Welcome
**Industry:** Customer Service / Social Media Support
**Location:** Penang, Malaysia