Customer Service Representative Mandarin Support

Job Overview

Job Description

Customer Service Representative (Mandarin Support Reservation Project)

**Location:** Kuala Lumpur, Malaysia

About the Role

We are seeking a **Customer Service Representative** to support a global hotel and travel reservation project. You will assist customers with booking inquiries, reservation changes, cancellations, and special requests while providing excellent customer service through phone, email, and fax.

Salary & Schedule

**Salary:** Up to MYR 4,000 per month (including language allowance)
**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)

Responsibilities

* Handle reservation inquiries via phone, email, and fax.
* Assist customers with booking, modifying, and cancelling reservations.
* Respond to customer requests and provide travel-related support.
* Make outbound calls to hotels and guests regarding special requests.
* Act as a liaison between guests and hotels to resolve issues and complaints.
* Build and maintain positive relationships with hotel partners.
* Deliver excellent customer service and ensure customer satisfaction.

Requirements

* Fluent in Mandarin and English with strong communication skills.
* Fresh graduates are welcome to apply.
* Strong problem-solving and customer service abilities.
* Good commercial awareness and attention to detail.
* Able to work independently and take responsibility for customer issues.
* Flexible to work rotating shifts, including weekends and public holidays.

Preferred Qualifications

* Experience in customer service, hospitality, travel, reservations, or the hotel industry is an advantage.
* Comfortable handling customer inquiries through multiple communication channels.
* Positive attitude with a customer-first mindset.

What We're Looking For

A customer-focused individual who enjoys helping people, solving problems, and delivering exceptional service in a fast-paced travel and hospitality environment.

**Language Requirement:** Mandarin & English
**Experience Level:** Fresh Graduates Welcome
**Industry:** Travel & Hospitality / Customer Service
**Location:** Kuala Lumpur, Malaysia