Content Moderator (Mandarin Speaker)

Job Overview

Job Description

### Content Moderator (Mandarin Speaker)

**Location:** Petaling Jaya, Selangor, Malaysia

About the Role

We are looking for a **Content Moderator** to help maintain a safe and positive online environment for users worldwide. In this role, you will review and moderate user-generated content, ensuring it complies with platform policies and community guidelines.

️ Please note: This role may involve reviewing content that is sensitive, graphic, or disturbing in nature.

Salary & Schedule

**Salary:** Up to MYR 3,800 per month (including language allowance)
**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)

Responsibilities

* Review and moderate user-generated content on digital platforms.
* Classify, approve, or remove content based on company policies and community guidelines.
* Maintain high accuracy and quality while meeting performance targets.
* Escalate complex or sensitive cases when required.
* Ensure confidentiality and proper handling of user information.
* Participate in ongoing training and development programs.
* Follow company procedures and moderation standards.

Requirements

* Diploma, Bachelor's Degree, or equivalent qualification.
* Fluent in **Mandarin** (C1 level) and English (minimum B2 level).
* Strong attention to detail and ability to make objective decisions.
* Comfortable working in a target-driven environment.
* Able to handle exposure to potentially offensive, graphic, or sensitive content.
* Willing to work rotating shifts, including weekends and public holidays.
* Minimum typing speed of 40 WPM with 90% accuracy.
* Proficient in Microsoft Office and general computer applications.

Preferred Qualifications

* Experience in content moderation, customer service, or other KPI-driven roles.
* Strong understanding of social media platforms and online communities.
* Knowledge of internet policies, regulations, and digital safety practices is an advantage.
* Fresh graduates are encouraged to apply.

What We're Looking For

A resilient and detail-oriented individual who can make fair decisions, follow policies consistently, and contribute to creating a safer online experience for millions of users.

**Language Requirement:** Mandarin (C1) & English (B2)
**Experience Level:** Fresh Graduates Welcome
**Industry:** Trust & Safety / Content Moderation
**Location:** Petaling Jaya, Malaysia