Customer Success Specialist (Mandarin Speaker Social Media Project)

Job Overview

Job Description

### Customer Success Specialist (Mandarin Speaker Social Media Project)

**Location:** Bayan Lepas / Georgetown, Penang, Malaysia

About the Role

We are looking for a **Customer Success Specialist (CSS)** to support users of a leading social media and online shopping platform. You will assist customers with inquiries, orders, payments, and account-related concerns through phone and email while delivering a high standard of customer service.

Salary & Schedule

**Salary:** Up to MYR 4,500 per month (including language allowance)
**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)

Responsibilities

* Respond to customer inquiries via phone and email.
* Assist customers with online orders and shopping-related issues.
* Process payments and handle sensitive customer information securely.
* Resolve customer concerns professionally and efficiently.
* Escalate urgent or complex cases when necessary.
* Maintain a positive and professional customer experience.
* Collaborate with team members to improve service quality.
* Meet performance and quality targets set by the company.
* Stay updated through ongoing training and development.

Requirements

* Diploma, Bachelor's Degree, or equivalent qualification.
* Fluent in **Mandarin (C1)** and English (minimum B2 level).
* Strong communication and customer service skills.
* Minimum 6 months of customer service experience preferred.
* Fresh graduates are encouraged to apply.
* Ability to handle customer concerns calmly and professionally.
* Strong problem-solving and critical-thinking skills.
* Comfortable working in a fast-paced environment.
* Minimum typing speed of 40 WPM with 90% accuracy.
* Proficient in Microsoft Office and basic computer applications.

Preferred Qualifications

* Experience in customer support, e-commerce, retail, or call center environments.
* Strong interpersonal and active listening skills.
* Positive attitude with a willingness to learn and grow.

What We're Looking For

A customer-focused professional who enjoys helping people, solving problems, and delivering excellent service while representing a global social media and e-commerce platform.

**Language Requirement:** Mandarin (C1) & English (B2)
**Experience Level:** Fresh Graduates Welcome
**Industry:** Social Media / E-Commerce Customer Support
**Location:** Penang, Malaysia
**Salary:** Up to MYR 4,500/month + Language Allowance