Customer Success Specialist (Mandarin Speaker Social Media Project)

Job Overview

Job Description

### Customer Success Specialist (Mandarin Speaker Social Media Project)

**Location:** Petaling Jaya, Kuala Lumpur, Malaysia

About the Role

We are seeking a **Customer Success Specialist (CSS)** to provide customer support for a leading social media and digital services platform. You will assist customers through phone and email, resolve inquiries, provide solutions, and help ensure a positive customer experience.

Salary & Schedule

**Salary:** Up to MYR 4,500 per month (including language allowance)
**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)

Responsibilities

* Respond to customer inquiries through phone and email channels.
* Understand customer concerns and provide accurate solutions.
* Educate customers on self-service tools and digital service options.
* Conduct callback verifications and request supporting documents when necessary.
* Perform Know Your Customer (KYC) verification tasks as required.
* Maintain a high level of professionalism and customer satisfaction.
* Meet performance and quality standards set by the company.

Requirements

* SPM, Diploma, Bachelor's Degree, or higher qualification.
* Fluent in **Mandarin (C1)** and English, both written and spoken.
* Strong communication and customer service skills.
* Ability to build rapport and maintain positive customer relationships.
* Willing to work rotating shifts, including nights, weekends, and public holidays.
* Strong problem-solving and critical-thinking abilities.
* Eagerness to learn and develop professionally.
* Fresh graduates are encouraged to apply.

Preferred Qualifications

* Previous experience in customer service, banking, financial services, or contact centers.
* Experience handling customer inquiries in a fast-paced environment.
* Familiarity with KYC processes or financial services is an advantage.

What We're Looking For

A motivated and customer-focused individual who enjoys helping people, solving problems, and delivering exceptional service in a dynamic and fast-paced environment.

**Language Requirement:** Mandarin (C1) & English
**Experience Level:** Fresh Graduates Welcome
**Industry:** Customer Service / Social Media Support
**Location:** Kuala Lumpur, Malaysia
**Salary:** Up to MYR 4,500/month + Language Allowance