Customer Success Specialist (Native Taiwanese Speaker)

Job Overview

Job Description

### Customer Success Specialist (Native Taiwanese Speaker Tobacco Support Project)

**Location:** Penang, Malaysia (Bayan Lepas / Georgetown)

About the Role

We are seeking a **Customer Success Specialist (CSS)** to provide support for a leading tobacco product brand. You will assist customers through phone and email channels, handle inquiries, provide product-related support, and deliver a high-quality customer experience.

Salary & Schedule

**Salary:** MYR 8,500 MYR 8,900 per month (including language allowance)
**Schedule:**

* Monday Friday: 9:00 AM 10:00 PM
* Saturday Sunday: 9:00 AM 6:00 PM
* Rotational shifts (5 working days, 2 days off)

**Work Arrangement:** Work From Home for approximately 1 month while visa processing is underway.

Responsibilities

* Respond to customer inquiries via phone and email.
* Provide product information and support to customers.
* Assist customers with orders and account-related concerns.
* Handle customer concerns professionally and efficiently.
* Maintain confidentiality when handling customer information.
* Escalate complex issues when necessary.
* Meet service quality and performance targets.
* Collaborate with team members to improve the customer experience.

Requirements

* **Native Taiwanese speaker (Taiwan passport holder preferred for visa processing).**
* Bachelor's Degree required for Employment Pass (EP) application.
* Good English communication skills.
* Basic customer service knowledge or experience.
* Fresh graduates are welcome to apply.
* Strong communication and interpersonal skills.
* Customer-focused with a positive attitude.
* Comfortable working in a fast-paced environment.
* Basic computer literacy and Microsoft Office skills.

Preferred Qualifications

* Previous customer service or call center experience.
* Strong problem-solving and active listening skills.
* Ability to handle customer concerns calmly and professionally.

What We're Looking For

A friendly and professional native Taiwanese speaker who enjoys helping customers, solving problems, and delivering exceptional service while representing a global consumer brand.

**Language Requirement:** Native Taiwanese Mandarin & English
**Education:** Bachelor's Degree Required
**Experience Level:** Fresh Graduates Welcome
**Industry:** Customer Service / Consumer Products Support
**Location:** Penang, Malaysia
**Salary:** MYR 8,500 MYR 8,900/month (Language Allowance Included)
**Work Setup:** Remote during visa processing, then onsite in Penang.