Customer Service Executive

Job Overview

Job Description

Job Description:
We are looking for a proactive and customer-oriented individual to join our team as a Customer Service Executive in the freight forwarding industry. The role involves managing shipment coordination, customer communication, and ensuring smooth end-to-end logistics operations.

Key Responsibilities:
• Handle daily inquiries from customers related to shipments, rates, and schedules
• Coordinate and monitor import/export shipments (air, sea, or land) from booking to delivery
• Prepare and process shipping documentation (BL, invoices, packing lists, etc.)
• Communicate with carriers, agents, and internal departments to ensure timely movement of cargo
• Update customers on shipment status and resolve any issues or delays promptly
• Maintain strong relationships with existing clients to ensure customer satisfaction and retention
• Assist in preparing quotations and follow up on potential leads
• Handle customer complaints professionally and ensure proper follow-up until resolution
• Ensure all operational activities comply with company procedures and trade regulations

Requirements:
• Required 1 2 years of working experience in freight forwarding or logistics
• Good communication and interpersonal skills
• Able to multitask, handle pressure, and work in a fast-paced environment
• Proficient in Microsoft Office and familiar with freight documentation, SQL
• Team player with a positive and service-oriented attitude