Retail Supervisor

Job Overview

Job Description

J.L Pope & L.J Pope, trading as Carrots Fruit and Veg, is seeking a Retail Supervisor to manage the day-to-day operations of its fresh produce retail store in Cooktown, Far North Queensland.

This is a full-time, permanent position in a regional business servicing the local community.

The Retail Supervisor is responsible for overseeing store operations, maintaining high standards of customer service, and supervising retail staff across rostered trading periods. The role includes independent management of the store during quieter periods and supervision of staff during peak trading times.

Key Responsibilities

Ensuring customers receive prompt service and high-quality goods and services, and resolving customer inquiries and complaints

Opening and closing the store, including cash handling, reconciling tills and managing daily takings

Managing cash flow within the store, including maintaining adequate change levels and ensuring accurate financial transactions

Overseeing and maintaining product information within point-of-sale systems, including pricing, stock codes and product listings, to ensure accuracy of sales and inventory records

Coordinating customer orders and ensuring timely fulfilment in accordance with service standards

Receiving and processing stock deliveries, including verifying goods against invoices, identifying damaged stock and ensuring accurate stock records

Monitoring stock levels and implementing stock control procedures to minimise waste, manage shrinkage and ensure efficient inventory turnover

Ensuring merchandise is correctly priced and displayed, and that store presentation meets company standards to maximise sales and customer engagement

Conducting regular stocktakes and maintaining inventory control systems

Analysing sales data and identifying trends to support stock ordering and business performance

Ensuring compliance with workplace health and safety requirements, including identifying maintenance issues and reporting hazards

Supervising retail staff including task allocation, performance monitoring and on-the-job training to ensure operational efficiency and customer service standards are met

Planning and preparing staff rosters and assigning duties to meet operational requirements

Enforcing store security procedures and loss prevention measures

Requirements

At least 2 years relevant experience in retail supervision or a closely related role.

Demonstrated ability to supervise staff in a retail environment.

Experience in stock control, merchandising and point-of-sale systems.

Strong customer service and communication skills.

About You

Reliable and capable of working independently in a regional setting.

Strong organisational and time management skills.

Ability to maintain high standards in a customer-focused environment.

Apply

Please email your resume and a cover letter outlining your suitability for the position