Customer service Administrator

Job Overview

Job Description

Responding to customer inquiries via phone, email or chat
Updating customer information in the system
Processing customer transactions and refunds
Monitoring customer complaints and resolving issues
Escalating complex customer issues to management
Collaborating with other departments to resolve customer requests
Tracking customer feedback and suggestions for improvement
Preparing reports on customer satisfaction metrics
Identifying trends in customer needs and developing solutions
Debt Review/ Debt counselling backgroup is an advantage