Customer care executive

Job Overview

Job Description

inbound telecaller's job is to handle incoming customer calls, answer questions, and resolve issues. They may also perform other tasks, such as:
Customer service: Help customers with inquiries, complaints, and troubleshooting
Sales: Generate leads, close sales, and ask for orders
Product information: Explain product features, benefits, and pricing
Customer data: Collect customer details like names, addresses, and phone numbers
Record keeping: Maintain accurate records of customer interactions
Customer relationships: Build and maintain positive relationships with customers
Sales targets: Meet or exceed sales targets set by the organization
Market trends: Stay updated on market trends to better serve customers