Customer care executive

Job Overview

Job Description

Building relationships: Fostering relationships with existing customers and building rapport with potential customers
Gathering data: Collecting data on the impact of a company's products or services, and relaying this data to relevant divisions
Maintaining records: Keeping accurate records of customer interactions in a database
Following up: Following up with customers and providing solutions
Adapting communication style: Switching communication style based on social cues and conversational hints
Using CRM software: Being familiar with CRM systems and practices

Some skills and qualifications that are useful for a telecaller include: Strong verbal communication skills, Good listening skills, Ability to multitask and manage time effectively, Ability to handle pressure, and Knowledge of CRM software programs and telephone systems