Customer care executive

Job Overview

Job Description

BPO telecaller's job is to facilitate communication between a company and its customers. Their responsibilities include:
Making calls: Making outbound calls to potential customers to promote products or services, and handling incoming calls from customers
Customer service: Answering customer inquiries and complaints, and resolving issues
Building relationships: Fostering relationships with existing customers and building rapport with potential customers
Gathering data: Collecting data on the impact of a company's products or services, and relaying this data to relevant divisions
Maintaining records: Keeping accurate records of customer interactions in a database
Following up: Following up with customers and providing solutions
Adapting communication style: Switching communication style based on social cues and conversational hints
Using CRM software: Being familiar with CRM systems and practices