Customer care executive

Job Overview

Job Description

Market trends: Staying up to date with market trends to better serve customers
Customer feedback: Collecting data on customer feedback and relaying it to relevant divisions
Customer retention: Retaining customers who are dissatisfied with products or services
CRM software: Using CRM software to manage customer interactions
BPO telecaller's job is to facilitate communication between a company and its customers. Their responsibilities include:
Making calls: Making outbound calls to potential customers to promote products or services, and handling incoming calls from customers
Customer service: Answering customer inquiries and complaints, and resolving issues