Global Blasting Solutions & Technical Service Delivery Manager

Job Overview

Job Description

Purpose of the Role:

To drive the strategy of operational excellence and continual process
improvement by effectively managing and executing the Technical Blasting
Service Solutions delivery process to customers in a way that meets (or
exceeds) their tangible and intangible needs and enhances the relationships
with them to ensure that the company will be their first-choice service provider. To design Technical, Digital and Innovative global best practices.

Duties and Responsibilities:

Increase revenue through expansion and retention of the client/sales base
- To compile and execute the Technical Business Strategy thus ensuring business growth and creating new opportunities for customers and the organisation.
- To perform and report on annual technical planning thus ensuring efficient and effective management of technical resources, employees and assets in
such a manner as to accomplish the strategic objectives of the organisation and department.
- To effectively manage the technical service delivery value chain through a whole series of activities to create and build value at every step
in accordance with the organisational vision.
- To analyse customer requirements using applicable technology and knowledge, recommend solutions and resolve related problems accordingly, and submitting relevant high quality professional reports.
- To assist in compiling of tender documents for technical offerings/services for prospective and existing clients.
- Effectively manage relationships in the company and with relevant external stakeholders to deliver on the mandate of the role.

Achieve region/area/country net production/profit targets.
- To ensure efficient and effective management of technical resources in such a manner as to accomplish the strategic objectives of the organisation.
- To define, develop and implement systems, policies, procedures and processes to ensure process excellence and continual process improvement

Prevent/mitigate operations/services/SHERQ risks.
- To ensure that all the requirements of the Mine Health and Safety Act, OHS Act, and statutory requirements within the department/remit thus ensuring
effective management of SHERQ and adherence to stipulated disciplines for continuous improvement of occupational Safety, Health, Environment, Risk
and Quality that impact on any organisation.

Optimally acquire/deploy/enable resources for delivery on e.g. targets, cost, budgets, ROA
- To effectively manage respective stock and equipment to obtain and preserve a suitable assortment of goods/equipment while also keeping track of all
orders, shipping and handling, and other related costs.
- To effectively manage the maintenance of equipment, vehicles and assets thus ensuring adherence to processes and procedures.
- To manage all aspects of human capital through the HR value chain and in accordance to legislation.
- To identify, implement and manage employee development and skills transfer through various on boarding and training initiatives.
- Strategic development of the Technical Department and related service offering.

Educational Qualifications:

- Diploma/Degree in Mining, Mechanical, Chemical, Explosives Engineering or
related qualification).
- MBA/ related Business Management qualification.
- Advanced Blasting Course and/or other related technical qualifications.

Knowledge & Experience:

- At least 8 years' experience in the Mining industry with either Open
pit, UG or both should have direct experience in Mining and/or Blasting.
- At least 5 years’ experience in an explosive environment.
- At least 5 years’ senior management experience in Mining/Blasting operations environment.
- A track record in managing a technical services department in a Mining business environment.
- Knowledge of cross value-chain application of Mining, Blasting, Commercial explosives products and processes.

Skills & Attributes:

- Strong ability to influence and communicate with technical and non-technical employees and customers.
- Excellent verbal, written communication, organisational and presentation skills.
- Skilled in account management and complex solution selling.
- Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, cash flow analysis and cost/financial measurement.
- Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to manage multiple, complex projects/situations and changing priorities.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Ability to process and analyse high volumes of data.
- Ability to develop/write technical reports and presentations.
- Ability to identify viable business opportunities, and to develop fit-for-purpose business models and strategies.
- High capacity to deal with areas of conflict between various stakeholders.
- Excellent interpersonal/customer relationship skills required, with the ability to liaise diplomatically and maintain solid business relationships with internal and external stakeholders.