Concentrix Cubao Hiring Experienced Agents Tier 2 Level Role

Job Overview

Job Description

Concentrix Cubao is Hiring Tier 2 Role

Premium Salary Package + 30K Sign-On Bonus (T&C Apply)

For March 2026 Starters Only

Are you a tenured BPO professional ready to level up?

Concentrix Cubao is opening Tier 2 positions for experienced agents who are ready for higher responsibility, higher complexity accounts, and higher compensation.

Location: Cubao, Quezon City
Limited Tier 2 slots
Start Date: March 2026



What Makes This Role Different?

This is NOT an entry-level role.

This is for agents who:
• Handle escalations confidently
• Can navigate complex concerns
• Understand international customer standards
• Are ready for premium-level accounts



Position Overview Tier 2 Support Representative

• Handle complex customer concerns and escalations
• Provide advanced troubleshooting and resolution
• Support high-value or specialized international accounts
• Maintain high-level customer satisfaction standards
• Ensure quality, compliance, and performance metrics are met
• Collaborate with support teams for resolution management



Qualifications

At least 1 year BPO International Experience (Required)
Strong English communication skills (verbal & written)
Experience handling complex or escalated cases preferred
Comfortable with performance metrics and accountability
Willing to work onsite in Cubao
Open to shifting schedules



Compensation & Benefits

Premium Salary Package (Higher than entry-level roles)
30,000 Sign-On Bonus (Terms & Conditions Apply)
Performance incentives
HMO + Life Insurance from Day 1
Leave credits + conversion
Career growth opportunities within Concentrix



Why Join Concentrix Cubao?

• A Great Place to Work officially certified
• Stable career with unlimited growth opportunities
• Free P2P bus rides
• Exclusive discounts on gyms, pharmacies, wellness centers & more
• Competitive pay, HMO, life insurance, leave conversion, and more



Tier 2 roles are limited and competitive.
Priority will be given to qualified tenured applicants ready for March 2026 onboarding.



Interested? Send your details:

Full Name:
Years of BPO International Experience:
Previous Account Handled:
Contact Number:
Email Address:
Available Date for Interview: