Customer service officer

Job Overview

Job Description

Job Description:
A Customer Service Representative is responsible for attending to customers’ inquiries, complaints, and requests, providing accurate information about products or services, processing orders, and ensuring customer satisfaction through professional and timely communication via phone, email, online platforms, or in person.

Method (How the Job Is Done):

Receive and respond to customer inquiries through approved communication channels.

Listen actively to understand customer needs or problems.

Provide clear solutions in line with company policies and procedures.

Escalate complex issues to the appropriate department when necessary.

Record and update customer information, complaints, and resolutions accurately.

Follow up with customers to ensure issues are fully resolved.

Maintain a polite, calm, and professional attitude at all times.