Training Specialist

Job Overview

Job Description

Communication Coach/L&D Trainer Job Description

Job Title: Communication Coach/L&D Trainer
Department: Business Development
Location: On-site
Employment Type: Full-time/Part-time

Key Responsibilities
• Coaching & Training:
o Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
o Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
o Provide live coaching and feedback on email drafts and customer calls.

Soft Skills Development:
• Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
• Coach BDAs on building rapport and trust with customers.

Email Communication Training:
• Guide BDAs on writing concise, professional, and engaging email responses.
• Teach techniques for personalizing customer communication.

Phone Communication Training:
• Develop strategies for effective discovery and follow-up calls.
• Train on managing tone, clarity, and confidence during phone conversations.
• Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback:
• Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
• Offer constructive feedback and actionable steps for continuous improvement.
• Collaborate with managers to ensure the training aligns with team and organizational goals.
Content & Material Development:
• Develop communication training materials, guides, and frameworks for internal use.
• Create role-play scenarios and exercises to simulate real customer interactions.

Key Requirements
• Educational Background:
o Bachelor’s degree in communication, Business Administration, Psychology, or a related field.
• Experience:
o Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.
o Experience working with sales or business development teams is a must.
• Skills:
o Strong understanding of email and phone etiquette for professional communication.
o Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
o Expertise in soft skills development, objection handling, and customer engagement.
o Knowledge of CRM tools and sales communication tools is a plus.
• Personal Attributes:
o Excellent verbal and written communication skills.
o Patience, empathy, and a keen ability to build trust and inspire growth.
o Analytical mindset to evaluate performance metrics and training effectiveness.