Customer Relations Manager

Job Overview

Job Description

B&C International Concept is currently seeking a proactive and customer-focused Customer Relations Manager to oversee customer engagement strategies and ensure exceptional service delivery. The successful candidate will be responsible for managing customer relationships, resolving issues, and improving customer satisfaction and retention across all touch points.

RESPONSIBILITIES:
- Develop and implement customer relationship strategies to enhance customer satisfaction and loyalty.
- Serve as the primary point of contact for customer inquiries, complaints, and feedback.
- Manage and supervise customer service teams to ensure high service standards.
- Monitor customer interactions and ensure timely and effective issue resolution.
- Analyze customer feedback and service performance to identify areas for improvement.
- Collaborate with sales, marketing, and operations teams to improve customer experience.
- Maintain accurate customer records and reports.
- Develop customer service policies, procedures, and training programs.

QUALIFICATION AND REQUIREMENTS:
- Bachelor’s degree in Business Administration, or a related field.
- Proven experience in customer relations, customer service, or relationship management.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.

KEY SKILLS:
* Customer relationship management
* Conflict resolution and negotiation
* Communication and interpersonal skills
* Team leadership and coordination
* Customer-focused decision-making

TO APPLY

Interested candidates should submit their CV to: with the job title as the subject of the email.